The average processing time is 1 - 3 working days.

Your order will then be delivered within 6 - 10 working days.

The total average delivery time is 10 - 15 working days in Australia.

Our distributors make every effort to process and ship all orders as quickly as possible. We thank you in advance for your understanding and patience. We will keep you informed of the status of your order by email. If the package has still not arrived after the expected delivery time, please send an email to our customer service and they will be happy to help you! We will also send you the link to track your package in your confirmation email. You can track your package at the bottom of this page or via this link: Track your package. You enter your order number and email address and you will see the track & trace of your package.

You will then receive a confirmation email with your details. And after submitting your order, you will receive your tracking number in another email.

We will send you the track and trace directly in your confirmation email. You can track your package at the bottom of this page or via this link: Track your package. You enter your order number and email address and you will see the track & trace of your package.

If your track and trace does not indicate anything or does not find anything, please contact our customer service. It often helps to write the order number without # or you used a different email address when ordering.

All our orders within Australia are shipped with DHL.

- Displeased? Not satisfied = money back guarantee

- 100% guaranteed delivery, 14 day return policy

- Available 7 days a week

- Free post-payment with Klarna

- Only available online cotton-bay.com

If you receive a defective product, you are entitled to a new one. If you are no longer interested in the product, please let us know via our email support.

✉️ help@cotton-bay.com

Of course! We use the most common (and also insured) payment methods in Australia.

We guarantee secure payments with:

-Paypal

- AfterPay

- Credit card: MasterCard, Visa, Maestro and AMEX.

Orders can be placed via our secure payment page. To purchase, click "Add to Cart" on any of our products and place your order.

Not satisfied = money back, is our guarantee. Send us an email and our customer service will solve the problem for you!

help@cotton-bay.com

To qualify for a refund, you must meet a few conditions:

1. You must contact us within 14 days of receiving your order.

2. The product must not have been used. You can view and rate the product as you would in a store.

3. The product is undamaged. The product is in its original packaging.

We will process your request within 2 working days and in the case of a refund, your money will be back in your account within 1-3 working days.

✉️ help@cotton-bay.com