Returns & Exchanges
Ordering
Below you will find the average delivery time for all our packages:
- Once an order is placed, we need 1 - 3 business days to process the order. On weekdays, this takes one working day, but if you order on Friday evening or over the weekend, it might take a bit longer.
- Once your order is processed, it is shipped and delivery takes an average of 8 - 12 business days.
We aim to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service. Below, we explain how your order is processed and delivered.
Placing an Order
The ordering process at Cotton Bay is as simple as possible. First, you must go to the product page and add the desired product to your shopping cart by clicking on the black "Add to Cart" button.
Here, it's important to check if you have selected the correct variants. If everything is in order, click on the "Proceed to Checkout" box. On the information page, you must enter the correct address details. Make sure all information is correct. If these details are correctly entered, you can click on the "Continue to Shipping" button.
On the "Shipping" page, you have the opportunity to review the address details you have entered. It is also pointed out that every shipment is sent completely free of charge. As a token of appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to Payment" box.
In the payment options, you have a choice of different payment methods. At cotton-bay.com, all payment options are SSL encrypted, meaning you can always rely on a secure payment environment.
- Klarna (deferred payment)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account
- EPS
- Immediate
Once you have selected the correct payment method, click on the "Complete Order" box, and you will be redirected to the chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you encounter any problems with your order, you can always contact us.
Shipping Costs
We cover the shipping costs for every order. All our products are delivered 100% free of charge to your home. There is also no minimum order quantity required.
Shipping Your Order
Have you found the perfect look or accessory on our website? Then, of course, you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
To ensure we can ask for fair prices for our products, we have chosen to gather packages in large quantities and ship them all at once once we reach our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
Please note: Like many other online stores, we are very busy and delays may occur due to the Corona crisis. Please keep this in mind when placing your order. We do our best to ship your order as quickly as possible.
To make sure your order is shipped today, you can contact us via email. Our service team is happy to advise you on the correct solution.
Returns
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, CHARGES APPLY.
Returning
Is it possible to return my order? Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all correct parts, components, and the packaging has arrived exactly as the product did.
2. Normal handling of the product is evident, breakage due to careless handling is excluded.
3. Products where hygiene is important are thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We have the right to charge shipping costs to the customer.
6. A return shipment is processed within 7 business days, and if the conditions are met, the return is officially confirmed within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of ours.
How to Return My Order?
If your order meets the above conditions, you must do the following to initiate the return process:
- send an email to: help@cotton-bay.com
Ensure the email includes:
Order number
Reason for the return request
Photo of the product in case of breakage
First name + last name of the customer
Customer's address
We will then contact you and give you the return address.
Never send the return shipment to the sender; we will send you the correct address after you have asked us for it. You, the customer, are responsible for the shipping costs of returning the product.
The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who
Below you will find the average delivery time for all our packages:
- Once an order is placed, we need 1 - 3 business days to process the order. On weekdays, this takes one working day, but if you order on Friday evening or over the weekend, it might take a bit longer.
- Once your order is processed, it is shipped and delivery takes an average of 8 - 12 business days.
We aim to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service. Below, we explain how your order is processed and delivered.
Placing an Order
The ordering process at Cotton Bay is as simple as possible. First, you must go to the product page and add the desired product to your shopping cart by clicking on the black "Add to Cart" button.
Here, it's important to check if you have selected the correct variants. If everything is in order, click on the "Proceed to Checkout" box. On the information page, you must enter the correct address details. Make sure all information is correct. If these details are correctly entered, you can click on the "Continue to Shipping" button.
On the "Shipping" page, you have the opportunity to review the address details you have entered. It is also pointed out that every shipment is sent completely free of charge. As a token of appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to Payment" box.
In the payment options, you have a choice of different payment methods. At cotton-bay.com, all payment options are SSL encrypted, meaning you can always rely on a secure payment environment.
- Klarna (deferred payment)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account
- EPS
- Immediate
Once you have selected the correct payment method, click on the "Complete Order" box, and you will be redirected to the chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you encounter any problems with your order, you can always contact us.
Shipping Costs
We cover the shipping costs for every order. All our products are delivered 100% free of charge to your home. There is also no minimum order quantity required.
Shipping Your Order
Have you found the perfect look or accessory on our website? Then, of course, you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
To ensure we can ask for fair prices for our products, we have chosen to gather packages in large quantities and ship them all at once once we reach our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
Please note: Like many other online stores, we are very busy and delays may occur due to the Corona crisis. Please keep this in mind when placing your order. We do our best to ship your order as quickly as possible.
To make sure your order is shipped today, you can contact us via email. Our service team is happy to advise you on the correct solution.
Returns
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, CHARGES APPLY.
Returning
Is it possible to return my order? Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all correct parts, components, and the packaging has arrived exactly as the product did.
2. Normal handling of the product is evident, breakage due to careless handling is excluded.
3. Products where hygiene is important are thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We have the right to charge shipping costs to the customer.
6. A return shipment is processed within 7 business days, and if the conditions are met, the return is officially confirmed within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of ours.
How to Return My Order?
If your order meets the above conditions, you must do the following to initiate the return process:
- send an email to: help@cotton-bay.com
Ensure the email includes:
Order number
Reason for the return request
Photo of the product in case of breakage
First name + last name of the customer
Customer's address
We will then contact you and give you the return address.
Never send the return shipment to the sender; we will send you the correct address after you have asked us for it. You, the customer, are responsible for the shipping costs of returning the product.
The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who